Measuring the maturity level of IBA University's Academic Information System, focused on it's incident management
(2021).
(2021).
Start with collecting questionnaire results from all respondents who play a role in the system
Google Forms
Google Forms
Then ensure that the questionnaire results are valid and stable to be used as measurement material
IBM SPSS Statistics
IBM SPSS Statistics
The results per process as below :
Maturity level diagram